Website and Ticketing Terms & Conditions

Tribe Entertainment creates and operates curated entertainment experiences, event ticketing and related digital services.

www.tribeentertainment.africa • team@tribeentertainment.africa • +267 74068785

These Terms & Conditions govern access to and use of Tribe Entertainment’s website, digital ticketing platform, account features, event ticket purchases and related services. They should be presented to users before checkout and made permanently accessible from the website footer.

By accessing or using the Tribe Entertainment website or platform, creating an account, or purchasing a ticket or service, you agree to these Terms & Conditions and any event-specific terms brought to your attention. If you do not agree, you should not use the relevant service or complete the transaction.

Tribe Entertainment (Pty) Ltd operates entertainment experiences, event ticketing and related digital services from Gaborone, Republic of Botswana.

You must have legal capacity to enter into the relevant transaction. Individual events may have minimum-age or identification requirements. These requirements will be disclosed where applicable, and customers are responsible for ensuring that they meet them before purchasing.

• You must provide accurate and current information when creating or using an account.
• You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.
• You must notify Tribe promptly if you believe your account, ticket or credentials have been compromised.
• We may suspend or restrict an account where reasonably necessary to address fraud, security, misuse, legal obligations or material breach of these Terms.

We aim to provide accurate event descriptions, dates, venues, ticket categories, prices and availability. Event details may change for operational, artistic, safety, regulatory or force-majeure reasons. Material changes, postponements and cancellations will be handled in accordance with our Refund and Cancellation Policy and applicable law.

• A ticket order is not complete until payment has been successfully authorised and the booking or ticket has been issued.
• Customers are responsible for checking the event, date, quantity, ticket category, price and attendee requirements before payment.
• Ticket availability may be limited, and placing a ticket in a cart does not necessarily reserve it until the transaction is completed.
• We may impose reasonable limits on ticket quantities to prevent abuse or unauthorised resale.

Prices are stated in Botswana Pula (BWP) unless otherwise indicated. Applicable booking, processing, delivery or service fees should be disclosed before checkout. Payments may be processed through Network/DPO or other approved payment providers. A customer must use a payment method they are authorised to use.

Digital tickets may be delivered by email, account access, QR code or another digital method. Customers should protect ticket codes from unauthorised copying or sharing. A ticket that has been duplicated, altered, previously redeemed or obtained fraudulently may be invalidated, subject to applicable law and reasonable verification procedures.

Admission remains subject to the validity of the ticket, any disclosed age or identification requirement, venue capacity and reasonable safety or security rules. Customers must comply with lawful venue instructions and must not engage in violent, abusive, dangerous, fraudulent or unlawful conduct.

Unless expressly authorised, tickets may not be duplicated, falsified, commercially resold in breach of event rules, used for unauthorised promotions, or acquired through automated or abusive purchasing methods. Tribe may investigate suspected misuse and take reasonable action to protect customers, events and payment systems.

Refunds, customer-requested cancellations, postponed events, rescheduled events, duplicate payments, material event changes and related remedies are governed by the Tribe Entertainment Refund and Cancellation Policy, which forms part of these Terms. Nothing in these Terms limits a mandatory consumer right available under Botswana law.

Events may be modified, postponed, relocated, interrupted or cancelled due to circumstances outside Tribe’s reasonable control, including severe weather, public-health restrictions, security threats, venue closure, government action, infrastructure failure, artist illness or similar circumstances. The appropriate remedy will be determined in accordance with the Refund and Cancellation Policy and applicable law.

The Tribe Entertainment name, logo, platform design, original content, graphics, photographs, promotional materials and other protected materials are owned by or licensed to Tribe unless stated otherwise. Users may not copy, reproduce, distribute or commercially exploit such materials except where permitted by law or expressly authorised in writing.

Where the platform allows users to submit content, reviews, comments or other material, users must not submit unlawful, defamatory, infringing, deceptive, malicious or harmful content. Users remain responsible for material they submit and must have the right to provide it.

We aim to keep the platform available and secure, but we do not guarantee uninterrupted access. Maintenance, updates, internet failure, third-party outages, cybersecurity incidents or other technical events may temporarily affect availability. We will use reasonable efforts to restore material service interruptions.

Use of personal data is governed by our Privacy Policy. Cookies and similar technologies are described in our Cookie Policy. These policies form part of the information governing use of the Tribe platform.

These Terms are intended to be read and applied consistently with the Consumer Protection Act, 2018 and other applicable Botswana law. No provision is intended to deprive a consumer of a right or remedy that cannot lawfully be excluded or waived.

To the maximum extent permitted by law, Tribe is responsible only for loss that is reasonably attributable to its breach of legal or contractual obligations. Nothing in these Terms excludes liability that cannot lawfully be excluded. Customers remain responsible for their own travel, accommodation and other third-party arrangements unless Tribe has expressly sold them as part of a package.

The platform may rely on or link to third-party services such as payment providers, hosting providers, maps, social platforms or other technology partners. Independent third-party services may have separate terms, privacy notices and operational rules.

By using the platform, you agree that transaction confirmations, ticket delivery, event updates, security notices and other service communications may be provided electronically through email, SMS, in-app messaging or other contact details you provide, subject to applicable law.

We may suspend or terminate access where reasonably necessary because of fraud, security risk, unlawful conduct, abuse of the platform, material breach of these Terms or legal requirements. Where appropriate, we will take account of the user’s contractual and consumer rights before taking action affecting paid services.

These Terms are governed by the laws of the Republic of Botswana. Customers should first contact Tribe to seek resolution of a complaint. Nothing in these Terms prevents either party from using any competent court, regulator or dispute-resolution mechanism available under applicable law.

We may update these Terms to reflect legal, regulatory, security, technological or operational changes. The version applicable to a completed purchase will ordinarily be the version in effect when the purchase was made, except where a change is required by law or grants additional rights.

APPROVED FOR PUBLICATION • Tribe Entertainment (Pty) Ltd • Version 1 • August 2026