Privacy Policy

Tribe Entertainment creates and operates curated entertainment experiences, event ticketing and related digital services.

www.tribeentertainment.africa • team@tribeentertainment.africa • +267 74068785

This Privacy Policy explains how Tribe Entertainment (Pty) Ltd collects, uses, stores, shares and protects personal data when individuals use our website, digital ticketing platform, event services, communications and related services.

This Privacy Policy applies to visitors to our website, customers, ticket purchasers, event attendees, account holders, prospective customers, suppliers and other individuals who interact with Tribe Entertainment through our digital or physical channels.

It is intended to operate consistently with applicable Botswana law, including the Data Protection Act, 2024, the Consumer Protection Act, 2018, the Electronic Communications and Transactions Act, 2014, the Digital Services Act, 2025 where applicable, and other relevant laws and regulations.

Tribe Entertainment (Pty) Ltd is an entertainment and event experiences company based in Gaborone, Republic of Botswana. For purposes of this Policy, references to “Tribe”, “we”, “us” or “our” refer to Tribe Entertainment (Pty) Ltd.

• Identity information, such as full name and, where necessary for event access or verification, age or date-of-birth information.
• Contact information, including email address, telephone number and communication preferences.
• Account information, including login identifiers, profile settings and account activity.
• Ticketing and transaction information, including event selected, ticket category, booking reference, transaction reference, amount paid and payment status.
• Payment-related information supplied by payment service providers. Tribe does not require customers to send full card numbers, PINs, OTPs or CVV codes to our support channels.
• Event attendance and access information, including QR-code validation, check-in status and fraud-prevention records.
• Device and technical information, including IP address, browser, operating system, device identifiers, logs and security information.
• Cookie and similar technology information as described in our Cookie Policy.
• Customer-support communications, complaints, refund requests, survey responses and other information you choose to provide.
• Marketing and engagement information, including subscriptions, campaign interaction and event preferences where applicable.

• Directly from you when you create an account, buy a ticket, contact us, enter a competition, register for an event or subscribe to communications.
• Automatically through our website, application and security systems, including cookies and logs.
• From payment processors, ticketing technology providers, event partners or other service providers where necessary to complete a transaction or deliver a service.
• From lawful public or third-party sources where appropriate and permitted by law.

• To create and manage customer accounts.
• To process ticket purchases, reservations, payments, refunds and cancellations.
• To issue, validate and protect digital tickets and prevent duplicate or fraudulent use.
• To provide event access, customer support and operational communications.
• To send transactional communications such as payment confirmations, ticket delivery, event changes and security notices.
• To improve our website, platform, customer experience, events and services.
• To keep our services secure, detect fraud and enforce our terms.
• To comply with legal, regulatory, accounting, tax, payment-network and dispute-resolution obligations.
• To send marketing communications where permitted by law and in accordance with your preferences.
• To analyse aggregated or de-identified usage information for business and service improvement.

We process personal data only where there is a lawful and legitimate basis to do so. Depending on the context, processing may be necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate business purpose that does not override your rights, protect legitimate interests such as security and fraud prevention, or act on your consent where consent is required.

Payments may be processed by authorised third-party payment service providers, including Network/DPO or other providers integrated into the Tribe platform from time to time. Those providers may process payment information under their own terms and privacy notices. Tribe receives only the information reasonably necessary to confirm, reconcile, support or refund transactions.

We use cookies and similar technologies to operate the website, remember preferences, measure performance, improve security and, where enabled and consented to, support analytics or marketing. More detail is provided in our Cookie Policy. Where consent is required, non-essential cookies should not be activated until the user has made the relevant choice.

We may share personal data with service providers and partners only where reasonably necessary for the purposes described in this Policy. These may include payment processors, cloud or hosting providers, ticketing infrastructure providers, email or communications providers, security and fraud-prevention providers, professional advisers, event venues, organisers or contractors, and public authorities where disclosure is required or permitted by law.

We do not sell personal data to advertisers.

Some technology providers may process or host information outside Botswana. Where cross-border processing occurs, Tribe will seek to use appropriate contractual, technical and organisational safeguards and to comply with applicable data-protection requirements.

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including ticket fulfilment, customer support, security, accounting, dispute handling, legal compliance and legitimate business recordkeeping. Different categories of information may therefore have different retention periods.

We use reasonable administrative, technical and organisational safeguards designed to protect personal data against loss, misuse, unauthorised access, alteration or disclosure. No internet-based service can guarantee absolute security, and users are responsible for protecting their own account credentials and devices.

Subject to applicable law and any lawful limitations, individuals may have rights relating to access, correction, deletion, restriction, objection, consent withdrawal and other control over their personal data. Requests should be sent to our support email and may require reasonable identity verification before we act on them.

You may unsubscribe from promotional emails using the unsubscribe option provided in those messages or by contacting us. Transactional and service communications that are necessary for a purchase, account, event or security matter may still be sent.

Our events and services may have age restrictions. We do not intentionally collect personal data from children in a manner inconsistent with applicable law. Where age verification is necessary for an event, we may request appropriate evidence and use it only for legitimate verification and compliance purposes.

Our platform may link to third-party websites or services. Their privacy practices are governed by their own policies, and Tribe is not responsible for how independent third parties process personal data outside our control.

If you have a privacy concern, contact Tribe first so that we can investigate and respond. Nothing in this Policy prevents you from exercising any right to approach a competent regulator, authority or court under Botswana law.

We may update this Privacy Policy to reflect legal, regulatory, operational or technological changes. The current version will be published on our official platform and identified by its version and effective month.

APPROVED FOR PUBLICATION • Tribe Entertainment (Pty) Ltd • Version 1 • August 2026